Terms & Conditions

Reflective Soul Therapy & Wellness is committed to providing a respectful, supportive, and professional environment for all clients. The following policies are intended to help ensure clarity, fairness, and the best possible experience for everyone receiving our services, while also supporting the time, care, and professional commitments of our counsellors, social workers, therapists, naturopathic doctor, and wellness practitioners.

Payment Information

We accept various payment methods, including cash, credit card, and electronic transfer. Payment is due at the time of service.

Appointment & Cancellation Policy

We understand that life happens and that you may occasionally need to cancel or reschedule an appointment. We kindly request at least 48 hours’ notice for any appointment changes or cancellations.

Appointments cancelled with less than 48 hours’ notice may be subject to a cancellation fee equal to 50% of the session rate.

Appointments cancelled within 24 hours of the scheduled appointment time, or missed appointments (“no-shows”), will be subject to the full session fee.

Insurance & Extended Benefits Policy

Some services may be eligible for reimbursement through extended health benefit plans.

Clients are responsible for:

  • confirming their own coverage,
  • understanding their policy limits,
  • and submitting claims where direct billing is not available.

Direct billing may be available for select providers and insurance plans; however, coverage is not guaranteed.

Any portion not covered by insurance remains the responsibility of the client.

For ICBC and CVAP clients, direct billing may be available where applicable and approved.

Refund Policy

Fees for completed services are non-refundable.

Unused prepaid sessions or packages may be reviewed on a case-by-case basis at the discretion of Reflective Soul Therapy & Wellness.

Confidentiality Policy

All personal and health information is kept confidential in accordance with applicable privacy legislation and professional ethical standards.

Confidentiality may be limited in situations involving:

  • risk of harm to self or others,
  • suspected abuse or neglect,
  • or where disclosure is required by law.

If you have any questions regarding our rates, policies, or services, please do not hesitate to contact us. We are here to support you and help you achieve your health and wellness goals.